Frequently Asked Questions (Facilities)
Q. How do I request assistance with a facilities issue?
Q. What happens to my work request after I submit it?
Q. Who do I contact for after-hours facilities issues?
Q. How do I check the status of a work order?
Q. What do I do if I see water leaking from the ceiling?
Q. How do I change the temperature in my space?
Q. How do I know which thermostat controls my office?
Q. Who do I call if I’m experiencing a janitorial issue?
Q. How do I schedule a conference room?
Q. Who do I contact if I’m locked out of my office/suite, or lost my key?
Q. Who do I call if I am experiencing phone or data connection problems?
Q. How do I make my rent payment?
Q. Can I make a rent payment over the phone?
Q. Can I set up an automatic rent payment?
Q. How do I request assistance with a facilities issue?
A. To report non-urgent issues please email sdsurffacilities@sdsu.edu with a detailed description of the work being requested, including building, suite, room number and contact information. To report urgent items, such as water damage issues, please contact the Facilities Planning & Management office by phone at 619-594-5761.
Q. What happens to my work request after I submit it?
A. The request is written into a work order system which generates a work order and is assigned to a crew member. An email confirmation of the work order is sent to the original requester. Work orders are addressed and completed in order of priority (nature of issue) and in the order received. Some requests may require approvals, estimates, or other actions before a work order is fulfilled; these requests are referred to the appropriate facilities management staff for review.
Q. Who do I contact for after-hours facilities issues?
A. The Facilities Planning & Management work order phone line of 619-594-5761 has 24 hour phone coverage. This line is monitored by Facilities staff during normal weekday business hours of 8:00 am – 4:30 pm, and by an answering service at all other times. Emergencies threatening life or property should be reported immediately to SDSU Police at 619-594-1991.
Q. How do I check the status of a work order?
A. The status of a work order may be checked by sending a request to the Facilities Planning & Management work order office at sdsurffacilities@sdsu.edu, or contacting the main line at 619-594-5761.
Q. What do I do if I see water leaking from the ceiling?
A. As with any urgent issue, please contact 619-594-5761 right away. If the issue is noticed outside of normal business hours, you will be directed to the after-hours answering service and a Facilities crew member will respond as soon as possible.
Q. How do I change the temperature in my space?
A. Some thermostats have their set points locked and cannot be adjusted by suite occupants. However, most are not locked and can be adjusted like any home thermostat. Setting the temperature 2 degrees higher, or two degrees lower, than room temperature is all that is needed to turn the heating, or cooling fully on. Please avoid larger adjustments as they will not make the system work more quickly.
Q. How do I know which thermostat controls my office?
A. First, please check with your project or office manager, as they may have an HVAC zone plan you can refer to. If they do not have a zone plan you may request one from Facilities Planning & Management at ssdsurffacilities@sdsu.edu or 619-594-5761.
Q. Who do I call if I’m experiencing a janitorial issue?
A. Our janitorial service is provided through an outside contractor and managed by our maintenance office. If you notice or experience any issues with this service please contact us at sdsurffacilities@sdsu.edu or 619-594-5761. Please contact our office via phone to report any urgent issues.
Q. How do I schedule a conference room?
A. To reserve a conference room within SDSU Research Foundation space please contact the Facilities Planning and Management work order desk at sdsurffacilities@sdsu.edu, providing details regarding your date and time requested. You will receive an email within 48 hours confirming reservation if time slot is available, or declining if not. If you require an immediate reservation please call (619) 594-5761.
Please be advised that requests for reservations that are three (3) days or longer, or three separate meeting times, may require more time for confirmation and approval by Facilities management. Reservations may only be accommodated for up to two months in advance. Please refer to the Conference Room Policy found here on this website for further information.
Q. How do I request a key?
A. Keys and access cards for SDSU Research Foundation space may only be requested by authorized individuals. Please fill out and submit a Key Request form via email to sdsurffacilities@sdsu.edu. Key Request forms can be found here on our website, or provided by Facilities by calling 619-594-5761.
Q. Who do I contact if I’m locked out of my office/suite, or lost my key?
A. The SDSU Research Foundation is not permitted to provide access to people locked out of their room/suite, unless authorization is provided by the person’s direct supervisor and approved by Foundation management. For the safety of the building occupants, please do not request access from vendors and/or contractors as they are directed to not provide access to anyone. If access is needed, please have the person’s direct supervisor contact the Facilities office at 619-594-5761.
Please report any lost or stolen keys, access cards or remote gate openers to Facilities immediately, at 619-594-5761. Replacement of keys, or re-keying at PI/Lessee’s request or when there is a security threat to a building(s), or portion thereof, may result in charge-back fees at cost for materials and services provided, or as determined by Facilities management. All individuals replacing a lost, stolen or broken key or access card are required to fill out and submit a new Key Request Form to sdsurffacilities@sdsu.edu.
Please refer to the Key Issuance Policy and Key Request Form (Word Format, 400KB)* .
Q. Who do I call if I am experiencing phone or data connection problems?
A. Please contact your assigned TC (Telecommunication Coordinator) via our website at sdsurffacilities@sdsu.edu, or contact our main line at 619-594-5761, and our staff will be happy to direct you to the appropriate person.
Q. How do I make my rent payment?
A. We accept cash, check and credit card payments. Our Administrative Office will take your payment from 8:00 am to 4:30 pm Monday thru Friday. Or, you may mail your check payable to “SDSU Research Foundation”, to:
SDSU Research Foundation, Facilities Management
5250 Campanile Drive, San Diego, CA 92182-1999
Q. Can I make a rent payment over the phone?
A. Yes; please call 619-594-0276 and one of our team will be happy to assist you.
Q. Can I set up an automatic rent payment?
A. This service is not offered at this time. May we suggest using your bank’s automatic bill pay service.
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