FAQs (Information Systems)
General Information
Q. How may I contact the Information Systems Service Desk to request service?
Q. Who do I contact if I have issues with Workforce?
Account Policies and Access
Q. How can I update my account directory information?
Q. I forgot my password, what can I do?
Email Policies and Access
Q. Where can I find more information about Google Workspace?
Tools and Maintenance
Q. How may I contact the Service Desk to request service?
A. For the best response, go to the SDSURF Service Desk for instructions and the link to ServiceNow to submit a request.
Q. Who do I contact if I have issues with Workforce?
A. Email the payroll department for support with Workforce or for general payroll questions.
Q. How can I update my account directory information?
A. To update information in the SDSU Directory, please contact SDSU Research Foundation Human Resources. To update your information in the SDSU Research Foundation directory, coordinate with your supervisor.
Q. I forgot my password, what can I do?
A. Go to the SDSUid Help Page to read how to manage your user profile and reset your password.
Q. Where can I found out more about Google Workspace?
A. San Diego State has partnered with Google to provide Google Workspace accounts to all current students, faculty, and staff. More information about services and support is available at: https://it.sdsu.edu/help/google
Q. What is Secure File Send?
A. Secure File Send is a tool for securely sending and receiving sensitive files (approved method for sending and receiving protected level 1 information) and large files (including .zip files). Secure File Send can be accessed with SDSURF ID credentials.
To request access to Secure File Send for Non-Central Staff, submit a request to the SDSURF Service Desk. Instructions will be sent to you.
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